Refund Policy

🛍️ Mysterious Land Store – Return Policy

We want you to love every kawaii treasure you receive from Mysterious Land! If something isn’t quite right, we’re here to help.

✅ Return Eligibility

You may return items within 15 days of delivery.
Items must be unused, in original packaging, and in resellable condition.
Returns must include proof of purchase (order number or receipt).

🚫 Non-Returnable Items

Opened blind boxes or mystery items
Sale or clearance items
Seasonal or limited-edition products
Digital goods or gift cards

🔁 How to Start a Return

Email us at contact@mysteriouslandllc.com with your order number and reason for return.
We’ll respond within 2 business days with return instructions.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.

💸 Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method.
Please allow 5–7 business days for processing.

🔄 Exchange Policy

We want every unboxing to feel magical—but if something isn’t quite right, we’re here to help!

✨ Eligibility

You may request an exchange within 15 days of delivery, as long as the item is:

Unopened
Unused
In its original packaging

We accept exchanges for the same product type (e.g., different character or variation), depending on availability.

🚫 Not Eligible for Exchange

To protect the integrity of our collectibles, we do not accept exchanges for:

Opened blind boxes or mystery items
Items showing signs of use or damage
Sale, clearance, or limited-edition items
Seasonal or promotional products

📦 How to Request

Email us at contact@mysteriouslandllc.com with your order number and exchange request.
We’ll respond within 2 business days with instructions.
Customers are responsible for return shipping unless the item was incorrect or damaged.

Thank you for understanding—this helps us keep the magic alive for every collector!