Refund Policy
🛍️ Mysterious Land Store – Return Policy
We want you to love every kawaii treasure you receive from Mysterious Land! If something isn’t quite right, we’re here to help.
✅ Return Eligibility
-
You may return items within 15 days of delivery.
-
Items must be unused, in original packaging, and in resellable condition.
-
Returns must include proof of purchase (order number or receipt).
🚫 Non-Returnable Items
-
Opened blind boxes or mystery items
-
Sale or clearance items
-
Seasonal or limited-edition products
-
Digital goods or gift cards
-
🔁 How to Start a Return
-
Email us at contact@mysteriouslandllc.com with your order number and reason for return.
-
We’ll respond within 2 business days with return instructions.
-
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
💸 Refunds
-
Once we receive and inspect your return, we’ll issue a refund to your original payment method.
-
Please allow 5–7 business days for processing.
🔄 Exchange Policy
We want every unboxing to feel magical—but if something isn’t quite right, we’re here to help!
✨ Eligibility
You may request an exchange within 15 days of delivery, as long as the item is:
-
Unopened
-
Unused
-
In its original packaging
We accept exchanges for the same product type (e.g., different character or variation), depending on availability.
🚫 Not Eligible for Exchange
To protect the integrity of our collectibles, we do not accept exchanges for:
-
Opened blind boxes or mystery items
-
Items showing signs of use or damage
-
Sale, clearance, or limited-edition items
-
Seasonal or promotional products
📦 How to Request
Email us at contact@mysteriouslandllc.com with your order number and exchange request.
We’ll respond within 2 business days with instructions.
Customers are responsible for return shipping unless the item was incorrect or damaged.
Thank you for understanding—this helps us keep the magic alive for every collector!
